🎫
Needs Attention18
Open Tickets
✅
Great94%
Resolution Rate
⏱️
Fast1.4h
Avg Response Time
⭐
Excellent4.8
Customer Satisfaction
Recent Tickets
View All →K
Khalid Mansoor
10 mins ago
Order not received — Hikvision Kit #ORD-00428
I placed the order 5 days ago but still haven't received my package...
S
Sara Al-Qahtani
34 mins ago
Refund request for MacBook Pro M4
The laptop has a defect on the screen, I would like to request a refund...
A
Ahmed Al-Rashidi
1 hr ago
Cannot track my iPhone 16 Pro order
The tracking link is not working, it says order not found...
N
Noura Abdullah
2 hrs ago
Apple Watch Ultra 2 — wrong color delivered
I ordered the black titanium but received the orange one instead...
M
Mohammed Khalid
3 hrs ago
Payment failed but amount was deducted
My order failed but the bank shows SAR 3,299 was charged...
K
Khalid Mansoor
● Live Chat — Active now
Hi, I placed order #ORD-00428 5 days ago and still no delivery.
10:02 AM
Hello Khalid! I'm so sorry for the inconvenience. Let me check your order status right away.
10:03 AM
The tracking link also shows "Not Found"
10:04 AM
I can see your order is with the courier. There was a delay due to customs. New ETA is today by 6PM. I've escalated this and you'll get a call soon. 🙏
10:05 AM
Okay, thank you. I hope it arrives today.
10:06 AM
Support Agents
Manage →F
Fatima Al-Zahrani
6 open tickets
O
Omar Al-Ghamdi
4 open tickets
R
Reem Al-Harbi
3 open tickets
Y
Yousef Al-Otaibi
5 open tickets
N
Nora Al-Shehri
0 open tickets
Ticket Categories
🚚 Delivery Issues38%
↩️ Returns & Refunds26%
💳 Payment Issues18%
📦 Wrong/Damaged Item12%
❓ General Inquiry6%